Privacy Policy

Effective Date: October 26, 2023

Welcome to echoing.pro ("we," "our," "us," or "the Company"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://echoing.pro and use our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

We collect several types of information from and about users of our Services, as described below.

1.1 Information You Provide Directly

• Account and Profile Information: When you create an account, we may collect your name, email address, username, password, and any other details you choose to provide.
• Content and Usage Data: We collect the content you generate, process, or upload through our Services, including text, audio files, prompts, and configurations. This is essential for providing the core functionality of echoing.pro.
• Communication Data: If you contact us for support, feedback, or inquiries, we collect your email address, correspondence content, and any attached files.
• Payment Information: For paid subscriptions, our third-party payment processors (e.g., Stripe, PayPal) handle your payment card details. We do not store full credit card numbers on our servers but may receive and store billing addresses and transaction identifiers.

1.2 Information Collected Automatically

• Log and Device Data: We automatically collect information about your interaction with our Services, including IP address, browser type, operating system, device identifiers, pages visited, time and date of visits, and referring/exit pages.
• Usage Data: We collect data about your activity within the Services, such as features used, time spent, settings selected, and interaction with interface elements.
• Cookies and Tracking Technologies: As described in Section 4, we use cookies and similar technologies to collect information about your browsing and usage patterns.

1.3 Information from Third Parties

We may receive information about you from third-party services if you choose to link your account (e.g., via OAuth login with Google or GitHub). This information may include your name, email address, and profile picture, as permitted by that service.

2. Use of Your Information

We use the information we collect for the following business purposes:

• To Provide and Maintain Our Services: To operate, host, and deliver the core features of echoing.pro, including processing your audio and text inputs, generating outputs, and managing your account.
• To Improve and Personalize: To understand how our Services are used, develop new features, and tailor the user experience to your preferences.
• To Communicate With You: To send you service-related announcements (e.g., updates, security alerts, administrative messages), respond to your inquiries, and provide customer support.
• For Security and Protection: To monitor and protect the security of our Services, detect and prevent fraud, abuse, or illegal activities, and enforce our Terms of Service.
• For Business Operations: To analyze usage trends, conduct research, and for internal reporting and planning.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We do not sell your personal information to third parties. We may use aggregated, non-personally identifiable data for research, marketing, or analytics purposes.

3. Data Protection and Security

We implement a variety of technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Secure storage practices and access controls for our servers and databases.
• Regular security assessments and vulnerability testing.
• Limiting access to personal information to employees, contractors, and agents who need to know that information to operate, develop, or improve our Services, and who are bound by confidentiality obligations.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your data as outlined in Section 5.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information to enhance functionality and user experience.

• Essential Cookies: Required for the operation of our Services (e.g., authentication, security).
• Functionality Cookies: Recognize you when you return and enable personalized features.
• Analytics/Performance Cookies: Allow us to analyze visits and traffic sources to measure and improve performance.

Most web browsers allow you to control cookies through their settings preferences. However, limiting or disabling certain cookies may affect the functionality of our Services.

5. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Access and Portability: The right to request a copy of the personal information we hold about you.
• Correction: The right to correct inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Opt-Out of Marketing: You can unsubscribe from promotional emails by following the instructions in those emails. Service-related communications are not promotional.
• Data Processing Controls: The right to object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law. For security, we may need to verify your identity before fulfilling your request.

6. Third-Party Disclosures